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GENERAL TERMS OF USE

Vilotelcollection.com (the “Website”) is VILOTEL’S dedicated online booking website for villas and hotels. VILOTEL LTD is registered and based in Limassol – Cyprus, 9 Vasili Michaelides Street, PC 3026 with Vat Number CY10337252S. By accessing and using this website, you represent that you have reviewed and understand the website access terms and conditions set out herein and that you agree, without limitation or qualification, to be bound by the terms and conditions of this agreement (the “Agreement”).

Content

www.vilotelcollection.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of www.vilotelcollection.com is owned or licenced by or to Vilotel Ltd, and is protected by copyright laws. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. User may download copyrighted material for User’s personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of Vilotel Ltd and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. Subscriber acknowledges that it does not acquire any ownership rights by downloading copyrighted material.

Use of the site

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms or that infringes the rights of Vilotel Ltd or others.

You also agree not to: (i) make any false, speculative or fraudulent inquiry, request or reservation; (ii) access, monitor or copy any content or information of this Site using any deep-link, page-scrape, robot, spider or other automatic device, program, algorithm or any similar process; (iii) take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure; (iv) use any device, software or routine to interfere with the proper working of the Site, any transaction being conducted on the Site or any other person’s use of the Site; or (v) attempt to gain unauthorized access to the Site or any systems or networks connected to the Site by hacking or any other illegitimate means.

Additional Rules and Conditions

Separate terms and conditions, including your cancellation rights, if any, will apply to your reservation and purchase of travel-related goods and services that you select. Please read these separate booking terms carefully. Any violation of these additional terms and conditions may result in cancellation of your reservation(s) or in your forfeiting any payments made for such reservation(s).

Miscellaneous

This Agreement and any operating rules for www.vilotelcollection.com established by Vilotel Ltd constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of Cyprus. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.

Limitations of Liability

While Vilotel Ltd uses reasonable efforts to include accurate and up-to-date information on the site, Vilotel Ltd makes no warranties or representations as to its accuracy. The properties, information, products and services published on this site may include inaccuracies or errors, including pricing errors. In particular, Vilotel Ltd does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information and description of the accommodations and other travel products displayed on this site (including, without limitation, the pricing, photographs, list of amenities and general product descriptions), much of which information is provided by the respective suppliers. In addition, Vilotel Ltd expressly reserves the right to correct any pricing errors on the site and/or on pending reservations made under an incorrect price. In such event, you will have the option to keep your pending reservation at the correct price or cancel your reservation without penalty.

The property owners and other suppliers providing travel or other services in connection with the site are independent contractors and not agents or employees of Vilotel Ltd. Vilotel Ltd and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. By offering travel products and services located in particular destinations, Vilotel Ltd does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Disclaimer of Warranty

The information and services provided or referenced on the site are provided “as is” and with all faults, and the entire risk as to satisfactory quality, performance, accuracy and effort is with the user. In no event shall Vilotel Ltd, its affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of or access to this site or the delay or inability to use this site, or for any viruses, information, software, linked sites, products and services obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability, or otherwise, even if Vilotel Ltd, its affiliates or any of their respective suppliers has been advised of the possibility of damages.

Modification – Renewal of the General Terms and Conditions

VILOTEL LTD reserves the right to modify or renew the above Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User.

BOOKING TERMS

These are the terms and conditions for the booking agreement between you and Vilotel Ltd.

1. General Information

The use of this website and the services provided by VILOTEL LTD (vilotelcollection.com) is subject to the present Booking Terms and Conditions, which apply to all online bookings. By booking a property or room or any other services provided by VILOTEL LTD (vilotelcollection.com) (“The Company”), for the rental of a property (the “Property”) means that you have agreed and accepted the Booking Terms and Conditions of VILOTEL. For the purposes of the agreement, “you” means, collectively, the person signing this agreement and each of the other guests booked to stay at the Property during the rental period. The Company is an agent to the owner and/or the property management company of the Property (the “Owner”).

2. Booking Procedures

Upon completion of the relevant fields through our booking form on our website, as well as for bookings made through our call-center, you give explicit mandate to the Company to proceed with the booking. After made a booking, you shall receive confirmation of your booking and purchasing by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform the Company for any discrepancies or errors in the original registered reservation. In case of late reporting to of any errors and discrepancies, the Company bears no responsibility and you are not entitled to back out of the contract.

3. Payment

Payment policies can differ broadly from property to property. Generally speaking The Company must receive payment of 30% of the total rental fees within 5 days of the Booking confirmation and the remaining 70% no later than 60 days before your arrival at the Property. If your reservation is made less than 60 days before your arrival date, the Company must receive 100% of the total rental fees within 5 days of the Booking confirmation. Any late payments will be accepted only at the discretion of the Company and the Owner and may result in the cancellation of this agreement.

Payment is possible by credit card whilst bank deposit or electronic transfer may also be available. Before payment, the Company is not obliged to transfer any travel documents to you. The Company may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit voucher, before confirm your reservation. When you pay for your holiday by credit/charge card, we reserve the right to levy a handling charge percentage for each payment made by these means.

4. Cancellation Policy

Cancellation penalties can differ broadly from property to property. To cancel your booking you must provide the Company with written notice of your cancellation.

Generally speaking the minimum cancellation penalties are as follows: Cancellation between confirmation of booking to 12 week prior arrival are subject to a minimum 10% cancellation fee based upon the total cost of booking. In case of cancellation of the entire booking within 12 weeks and at least 4 weeks before arrival date are subject to 50% of the total cost. Cancellations received 4 weeks or less prior your arrival are Non-Refundable. We strongly urge you to take Trip Cancellation Insurance. Special offer rates require full payment upon confirmation and are non-refundable.

Please check at point of booking for exact payment policies & cancellation penalties for your rental.

5. Security and Damage Deposits

Security and Damage deposits vary from destination to destination and from property to property. In case a security deposit is applicable, the amount has to be deposited thirty days prior arrival date. In some cases security deposits are paid upon arrival. The deposits are refunded in 30 – 90 days. In case the guarantee deposit has not been received in time, the property owner reserves the right to cancel booking and to withhold the down payment by way of compensation for damages.

6. Insurance

We strongly recommend that you have adequate travel insurance cover for you and your party. This will not only provide cover for you while you are away but will also provide cancellation cover should you, for whatever reason, be forced to cancel your trip. 

As explained in our cancellation policy, should you cancel your booking 4 weeks prior arrival you will remain liable for the full cost of the holiday.

7. Your responsibilities

You are solely responsible for all damages, injuries and losses in connection with the occupancy or use of the Property by you or your guests. You must ensure that the Property and all furniture, fixtures and effects remain in the same condition and location as when you checked-in.

8. Use of Property

You cannot carry out any illegal activity at the Property or any activity that could be reasonably considered a nuisance or annoyance to the Owner or the occupants of neighboring land. Unless otherwise authorized by the Owner or the Company, you may not bring any animals to the Property. The total number of guests cannot exceed the number identified in this agreement or on the Company’s website. If the Property offers or has more rooms than you have rented, you agree that the Owner will have the right, at the Owner’s discretion, to decide which of the Property’s rooms will be made available to you and which will remain unused. Parties, weddings, receptions and other such functions, which draw additional neighborhood traffic are not permitted. Any exception will require advance written permission, proof of insurance, and other requirements and fees as deemed necessary. No additional people beyond the maximum occupancy of the Property are allowed on the Property at any one time, unless disclosed to and agreed upon by Property Manager in writing.

9. Use of website

For use of the website you must be over the age of 18 and undertake the liability for any use of this website by minors on your behalf. You are obliged to use the website according to the law and complying with our general terms and conditions. Any use of the application for misleading purposes or profit, or purposes that could cause any damage to the provision of services is prohibited. Any non-legitimate action in the use of this website shall result in your exclusion from accessing the services provided.

10. Roles of the Company

The Company is an agent of the Owner and neither the Company nor any of its affiliated entities, shareholders, directors, employees, agents and representatives (“Affiliates”) is liable for any delays, accidents, damages, injuries or losses suffered by you, your guests or the Property. The Company and its Affiliates are not responsible or liable in any way for managing or maintaining the Property or for the actions or faults of the Owner or any other third party involved in the rental of the Property (including any provider of additional guest services or activities organized for you). In no event will the Company or its Affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with this agreement or the rental or use of the Property. If, despite the limitations contained herein, the Company or its Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described herein, then the Company’s or its Affiliates’ liabilities will in no event exceed the greater of one hundred Euros or the total related rental revenue paid by you at the time of the occurrence. Furthermore, you acknowledge that any use of pool, hot tub and/or beach are entirely at your own risk. You acknowledge that children and all other non swimmers should be supervised at all times.

11. Personal Concierge

Following your booking, the Company may offer to help coordinate or organize certain guest services for you in connection with your property rental. You are under no obligation to book any of these additional guest services. The service providers are independent contractors and are not agents, representatives or employees of the Company. The Company and its Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service provider or for any personal injuries, property damage or other damages or expenses relating there to.

12. Travel Papers

The Company offers travel products and services in a number of destinations and you are responsible to determine what, if any, documentation (including passports and visas) are required to travel to a particular destination. By offering travel products and services in particular destinations, the Company does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. Moreover, the Company is not responsible for weather or seasonal conditions, which may affect your use of the Property and surrounding areas, including, but not limited to, beaches and roads. The Company and/or its Affiliates cannot be held responsible for limited signal strength, absence and/or interruption in telecommunication services including, but not limited to, internet, phone, cable and satellite reception. We urge you to consult with governmental travel reports, including alerts, warnings and advisories, before entering into this agreement.

13. Force Majeure

The Company (including its Affiliates) nor the Owner will be liable for any damages, losses or injuries caused by conditions outside of that person’s control, including, without limitation, any fire, flood, hurricane, tsunami, war, revolution, terrorism or change to any law, regulation or government policy.

14. Problems with the Property

You should immediately notify the Company or the on-site property manager of any problems relating to the Property. The Company will reasonably endeavor to fix the problems but will not consider complaints filed after you have left the Property.

15. General Terms

This agreement can be terminated by the Company immediately following any breach of the terms by you. Any change or amendment to this agreement, including, without limitation, an increase or decrease in the number of guests or an increase, decrease or other change to the rental period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of the Company, which approval may be withheld at its sole discretion. This agreement will be governed under the laws of Cyprus and any disputes must be referred to a Cyprus court. You cannot transfer or assign this agreement or any part thereof.

16. Cancellation or Alteration by Us

Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.

17. Number of Guests

Only those persons stipulated on the booking form may use the property. The number of guests must not exceed the maximum number indicated in the booking form. Should the key holder find more persons than those stated, he will be entitled to ask the clients to vacate the property.

18. Check-in and Check-out time

Check-in time is from 14:00 to 22:00 and differ from property to property. Check-out time is before 12am. In case of flight delays or inconvenience while traveling, clients should contact us at the earliest. We cannot guarantee early check-ins or late checkouts unless confirmed by us in advance.

19. Complaints

We have visited and checked each property. The descriptions displayed on our websites are accurate and made in good faith. However, we decline all responsibility for any modifications made by the owners without our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity, nor for the breakdown of the swimming pool filtration system. We will do our very best to assist you and solve these problems as soon as possible. If you have any problem during your stay, which cannot be satisfied by dealing directly with the property manager, you should contact us immediately. It is impossible for us to help you to claim compensation from the owner if you do not contact us during your stay. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who decide to leave the property earlier without our knowledge lose all rights to any eventual refund or rebate.

20. Behavior and Damages to the Property

The client signing the booking form is responsible for the correct and decent behavior of his party. You are responsible for any loss or damage that you or members of your party may cause to the property or its contents. You are required to report any damages to the property manager or to us and to bear the cost of repair or replacement. Should you or any member of your party behave unrespectfully towards the property and its contents, the property manager has the right to ask all guests to vacate the property immediately.

21. Entertaining at the Property

Entertainment parties and functions involving a large amount of invitees are strictly prohibited unless fully approved by the property manager in advance and notified to us. Should you make an unauthorized use of the property in such a way, the property manager has the right to ask all guests to vacate the property immediately and your security deposit will be fully forfeited until all applicable claims are fully assessed by the owner.

22. Guest Injury at the Property

Neither the owner of the property nor the Company can be held responsible for any accident or injuries occurred to all guests during their stay at the property under any circumstances.

23. Children Policies

Children are generally accepted in our properties. However, some property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) in the party before finalizing a booking.

24. Pets

Pets are generally not accepted in our properties. If you want to bring one with you, please check with us first to have authorization from the owner. If accepted, you will be asked for an additional security deposit.

25. Swimming Pool

The swimming pool, when available, will be kept clean and operational by the property staff. If your rental period is before 01 June or after 01 October, please check with us if the swimming pool is operational. Some but not all properties will provide pool towels for guests use. Beach towels are usually not provided.

26. Cleaning & Maid Service

The property will be cleaned at the beginning of the rental period, before your arrival. However, guests should leave the property clean and in order at the time of their departure. If the property is not left in acceptable conditions the sum of EUR50 per bedroom will be deducted from the security deposit. Linen change and general maid service are provided twice a week unless agreed differently at the time of booking.

27. Cook Service

Most properties do not provide cook service unless specified otherwise. Should you require a private cook or a caterer, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service.

28. Water & Electricity

Please note that some of our properties are located on small islands with severe problems of drought. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to reestablish its supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.

29. Telephone and Internet Service

Please note that some of our properties do not have telephone nor Internet services, unless specified otherwise. In this case, we strongly recommend to travel with at least one mobile phone. When Internet service is provided at the property, we cannot guarantee we will be able to re-establish the connection in case of a technical problem beyond our control, such as a faulty line from the local telephone company.

30. Valuables

Valuables left at the property are at the clients risks. Neither the Company nor the owner (and the property staff) can be held responsible for their loss or misplacement.

31. Law – Jurisdiction

In the event of any dispute concerning the terms and conditions, the parties agree that any such disputes shall be settled by International arbitration in accordance with the Rules of Conciliation and Arbitration of the International Chamber of Commerce.

© 2016 VILOTEL LTD. All rights reserved.

PRIVACY POLICY

VILOTEL respects your privacy. We make it a priority to secure and protect the confidentiality of the personal information that you provide to us. This privacy policy (the “Policy”) explains the type of personal information we gather when you use www.villotelcollection.com or our affiliated websites (collectively, the “Site”) and when you provide us with personal information by other means, including by email and/or telephone, and how we use, disclose and otherwise treat such information.

1. Which information we collect from you

In General. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences. You can choose not to provide information to us, but in general most of the information we request from you is required in order to make a booking.

Travel Companion Information. When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Social Media. If you make use of any Vilotel social media features, either on our website or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. For example, we offer the option to register with our website via the “Facebook Connect” feature, allowing you to register with our website using your Facebook account data without entering the required data manually on our webpage. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.

2. How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the bookings you make on our website. We use other information about you for the following general purposes so long as you have given your consent: to provide you with the products and services you request; to provide you with your villa/hotel booking confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website.

Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your villa/hotel related interests if you consented to receiving email marketing communications. Where legally required, we will abide by existing publicly available opt-out lists when sending you marketing communications. We believe these email messages will provide you with useful information about travel-related special offers available through our website and our Apps. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

3. With whom we share your information

With your consent, we may share your information with the following entities:

Suppliers such as car rental, and activity providers, who fulfill your travel reservations. All services provided by a third-party supplier are described as such. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this website. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or our Apps or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. Please note that these third party service providers may be established in countries that might not offer a level of protection for your personal information that is equivalent to the one offered in your country of residence. However, we will endeavor to protect all personal information we collect from you in accordance with strict data protection standards.

Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

Referring websites if you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We encourage you to review the privacy policies of any website that referred you here.

Social media providers. When you access certain social media features through our website, you are sharing information with the social media provider (such as Facebook) and the information you share will be governed by their privacy policies (including that we may access such information via the social media provider). You may be able to modify your privacy settings for these social media providers.

We also may share your information:

In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, this website or our Apps, our customers, or others; and in connection with our Terms of Service and other agreements.

In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

4. How you can access and/or correct your information

You can access and update your contact information by contacting us at the email address listed below. By providing your personal information to us through this website, you accept that we may retain your information. We may continue to process account-related information in order to fulfill our legitimate business objectives, to comply with our legal and regulatory obligations, and for historical record and analytical purposes. We employ robust technical measures to prevent unauthorized access to account information.

5. Your choices with respect to the collection and use of your information

As discussed above, you can choose not to provide us with any information, although it may be needed to book your hotel or to take advantage of certain features offered on this website. When you register as a member, you will be given a choice as to whether you want to receive email messages from us about special offers as well as email messages about products and services of selected third parties. You may have the opportunity on our website to provide a mobile number in order to receive your hotel confirmation details.

6. Cookies and other technologies

Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognize you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website, to provide us with analytics information that will help us improve our website generally, and to collect information about travel destinations of interest to you so that you may see travel ads more relevant to you.

7. How we protect your information

We want you to feel confident about using this website and our Apps to make travel arrangements, and we are committed to protecting the information we collect. While no website or App can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

8. External links

If any part of this website or any App links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

9. How you can contact us

If you have questions about either this Privacy Policy (or your travel planning or purchases), please email us: Email: 
info@vilotelcollection.com VILOTEL LTD 9 Vasili Michaelides St. 3026, Limassol, Cyprus