13. Force Majeure
The Company (including its Affiliates) nor the Owner will be liable for any damages, losses or injuries caused by conditions outside of that person’s control, including, without limitation, any fire, flood, hurricane, tsunami, war, revolution, terrorism or change to any law, regulation or government policy.
14. Problems with the Property
You should immediately notify the Company or the on-site property manager of any problems relating to the Property. The Company will reasonably endeavor to fix the problems but will not consider complaints filed after you have left the Property.
15. General Terms
This agreement can be terminated by the Company immediately following any breach of the terms by you. Any change or amendment to this agreement, including, without limitation, an increase or decrease in the number of guests or an increase, decrease or other change to the rental period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of the Company, which approval may be withheld at its sole discretion. This agreement will be governed under the laws of Cyprus and any disputes must be referred to a Cyprus court. You cannot transfer or assign this agreement or any part thereof.
16. Cancellation or Alteration by Us
Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.
17. Number of Guests
Only those persons stipulated on the booking form may use the property. The number of guests must not exceed the maximum number indicated in the booking form. Should the key holder find more persons than those stated, he will be entitled to ask the clients to vacate the property.
18. Check-in and Check-out time
Check-in time is from 14:00 to 22:00 and differ from property to property. Check-out time is before 12am. In case of flight delays or inconvenience while traveling, clients should contact us at the earliest. We cannot guarantee early check-ins or late checkouts unless confirmed by us in advance.
We have visited and checked each property. The descriptions displayed on our websites are accurate and made in good faith. However, we decline all responsibility for any modifications made by the owners without our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity, nor for the breakdown of the swimming pool filtration system. We will do our very best to assist you and solve these problems as soon as possible. If you have any problem during your stay, which cannot be satisfied by dealing directly with the property manager, you should contact us immediately. It is impossible for us to help you to claim compensation from the owner if you do not contact us during your stay. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who decide to leave the property earlier without our knowledge lose all rights to any eventual refund or rebate.
20. Behavior and Damages to the Property
The client signing the booking form is responsible for the correct and decent behavior of his party. You are responsible for any loss or damage that you or members of your party may cause to the property or its contents. You are required to report any damages to the property manager or to us and to bear the cost of repair or replacement. Should you or any member of your party behave unrespectfully towards the property and its contents, the property manager has the right to ask all guests to vacate the property immediately.
21. Entertaining at the Property
Entertainment parties and functions involving a large amount of invitees are strictly prohibited unless fully approved by the property manager in advance and notified to us. Should you make an unauthorized use of the property in such a way, the property manager has the right to ask all guests to vacate the property immediately and your security deposit will be fully forfeited until all applicable claims are fully assessed by the owner.
22. Guest Injury at the Property
Neither the owner of the property nor the Company can be held responsible for any accident or injuries occurred to all guests during their stay at the property under any circumstances.
23. Children Policies
Children are generally accepted in our properties. However, some property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) in the party before finalizing a booking.
Pets are generally not accepted in our properties. If you want to bring one with you, please check with us first to have authorization from the owner. If accepted, you will be asked for an additional security deposit.
25. Swimming Pool
The swimming pool, when available, will be kept clean and operational by the property staff. If your rental period is before 01 June or after 01 October, please check with us if the swimming pool is operational. Some but not all properties will provide pool towels for guests use. Beach towels are usually not provided.
26. Cleaning & Maid Service
The property will be cleaned at the beginning of the rental period, before your arrival. However, guests should leave the property clean and in order at the time of their departure. If the property is not left in acceptable conditions the sum of EUR50 per bedroom will be deducted from the security deposit. Linen change and general maid service are provided twice a week unless agreed differently at the time of booking.
27. Cook Service
Most properties do not provide cook service unless specified otherwise. Should you require a private cook or a caterer, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service.
28. Water & Electricity
Please note that some of our properties are located on small islands with severe problems of drought. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to reestablish its supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.
29. Telephone and Internet Service
Please note that some of our properties do not have telephone nor Internet services, unless specified otherwise. In this case, we strongly recommend to travel with at least one mobile phone. When Internet service is provided at the property, we cannot guarantee we will be able to re-establish the connection in case of a technical problem beyond our control, such as a faulty line from the local telephone company.
Valuables left at the property are at the clients risks. Neither the Company nor the owner (and the property staff) can be held responsible for their loss or misplacement.
31. Law – Jurisdiction
In the event of any dispute concerning the terms and conditions, the parties agree that any such disputes shall be settled by International arbitration in accordance with the Rules of Conciliation and Arbitration of the International Chamber of Commerce.
© 2016 VILOTEL LTD. All rights reserved.